Privacy Policy

1. Who we are

FEROCIA Sports Center is a pickleball club in Boca Raton, Florida, operated by Ferocia Sports Corp. ("FEROCIA", "we", "us"). This policy explains what information we collect through ferociasports.com, the FEROCIA Player Portal (players.ferociasports.com), our emails and our online store, and what we do with it.

2. What we collect

Information you give us

• Player Portal account: your email address, first and last name, date of birth, mobile phone, gender and playing level. If you contact us from the portal's Help page, we keep your message.
• Newsletter sign-up (FEROCIA Monthly): your name, email, date of birth, gender, mobile phone (optional), city and state.
• Polls and RSVPs: the answer you choose when you reply to a poll we send by email.
• Store orders: the items you buy, and the name, email and shipping address you enter at checkout.

Information the club records

• Your player record: your ladders, matches, scores, standings, tournament results and the date you joined.
• Club operations notes: for example, a record of changes to your player status, or a report if there is an incident at the club.
• Email delivery status: whether an email we sent you was delivered or bounced, so we can fix bad addresses.

Information collected automatically

• How you found us: if you arrive from a campaign link (for example an Instagram ad or a flyer QR code), we note the campaign source and the first page you landed on. This contains no name, email or other personal details. If you then subscribe, the source is saved with your subscription.
• Technical information: like every website, the services that host our pages and data receive your IP address and basic browser information when your device connects to them.

We do not collect or store payment card numbers — payments are handled entirely by Stripe (see section 5).

3. How we use it

• To run ladders, tournaments, clinics and other club activities, and to keep standings and results.
• To create your Player Portal account and connect it to your existing player record. To do this we compare the details you enter (name, date of birth, email, phone) with our records. When the match isn't clear, a staff member reviews it before your account is linked.
• To send you sign-in codes and links, and messages about your account.
• To send FEROCIA Monthly and event news, if you subscribed.
• To process and ship store orders.
• To answer your questions and requests.
• To keep the club, the website and our members safe — for example, to stop automated sign-up abuse.
• To understand which campaigns bring people to the club, in summary form.

When you update your phone number or email in the portal, we also update the same details on your newsletter subscription, so you only have to change them once.

4. What is public

Part of the fun of club play is seeing the standings. These pages on ferociasports.com are public and can be seen by anyone:

• Ladder Hub: player names, rankings, matches, scores and ladder results.
• Tournament results: player and team names, brackets, scores and finishes.
• Photos and videos of club events that we choose to publish.

Your email, phone number, date of birth and other contact details are never shown on public pages. Your Player Portal shows your private details only to you, after you sign in. If you would prefer your name not to appear publicly, contact us and we will work with you.

5. Who we share it with

We do not sell or rent your personal information, and we don't share it with advertisers. We use trusted service providers who process information for us, only to provide their service:

We may also share information if the law requires it, to protect the safety of our members, staff or the public, or as part of a sale or transfer of the club's business.

6. Emails from us

• Account emails (sign-in codes, account review results, replies to your help requests) are needed to use the Player Portal.
• FEROCIA Monthly and event news are sent only if you subscribed and confirmed your email. Every newsletter has an unsubscribe link, and you can leave at any time.
• We don't send text messages (SMS).

7. Browser storage and cookies

We don't use advertising cookies or third-party analytics trackers. Our pages do save a few small things in your browser:

• Player Portal sign-in: keeps you signed in on that device until you sign out.
• Store cart: remembers the items in your cart.
• Campaign source: remembers how you first found us, for 30 days, with no personal details (see section 2).

Some providers may set their own cookies: Cloudflare Turnstile, to tell people from bots; YouTube, when you play an embedded video; and Stripe, on its checkout page. You can clear browser storage and cookies in your browser settings at any time. If you do, you'll be signed out of the portal and your cart will be emptied.

8. How we protect it

Player Portal sign-in uses one-time codes and links sent to your email, so there is no password to steal. Each player can see only their own private details. Our database only lets club staff see member information, and every connection is encrypted (HTTPS). No system is perfectly secure, but we work to protect your information and fix problems quickly. If you think your account has been misused, contact us right away.

9. How long we keep it

We keep your information for as long as you are part of the club and as long as we need it for the purposes in this policy. Match results and standings are kept as part of the club's history, because they also belong to the other players' records. Store order records are kept as long as needed for accounting and tax purposes. When we no longer need information, we delete it or remove the details that identify you.

10. Your choices and rights

• See and update: you can see your details in the Player Portal and change your phone, gender and playing level there. To correct your name or date of birth, use Request a change on the portal or contact us.
• Get a copy: ask us for a copy of the personal information we have about you.
• Delete: ask us to close your portal account or delete your information. We'll delete what we're not required to keep. Past results that appear in other players' standings may stay as part of the club's history.
• Stop newsletters: use the unsubscribe link in any newsletter.

Email contact@ferociasports.com from the address on your account and we'll answer within 30 days. We may need to confirm your identity first.

11. Age

The Player Portal is for players 18 and older. Our website is not directed to children under 13, and we don't knowingly collect personal information online from children under 13. If you believe a child has given us information online, contact us and we will delete it.

12. Changes to this policy

We may update this policy as the club and our services change. We'll change the "Last updated" date at the top, and if a change is significant we'll let you know by email or in the Player Portal.